Hardware rental terms

These terms cover equipment you rent from EventDrake (EventDrake Limited) to run your event, such as check-in devices, badge printers and payment terminals. In these terms, you means the customer who places the rental order.

1. How these terms apply

1.1 These terms apply on top of our terms of service. They are service-specific terms under clause 11 of the terms. Words defined in the terms have the same meaning here.

1.2 You accept these terms when you place a rental order. For equipment you rent from us, these terms take precedence over the terms of service where the two conflict.

1.3 Rented equipment is used at your event, so clause 13 of the terms, on-site operations, also applies. That includes having a fallback for running entry if equipment fails.

2. Ordering and pricing

2.1 You can order equipment in the hub or in the admin, or ask us for a quote.

2.2 Prices come from our published rate card, a group package, or a quote we give you. Your order shows the equipment, the hire period, the return date and the price before you confirm it.

3. Deposits and payment

3.1 Deposit. We may ask for a deposit before we send equipment. It can be a card authorisation, a charge to your saved card, or a cash deposit, as we decide. Any deposit is always shown before you commit to the order.

3.2 Balance. The hire fees, less any deposit we have taken, go on your next monthly invoice and are charged as set out in the fees clause of the terms.

3.3 Upfront payment. We may ask you to pay in full before we send equipment, for example if your account is new or on a lower plan.

3.4 Extra charges. Shipping, import duty and handling are charged as quoted.

4. Delivery, risk and return

4.1 Risk. Risk in the equipment passes to you when it is delivered and stays with you until we receive it back.

4.2 Returns. You return the equipment by tracked courier, at your cost, by the return date in your order. Pack it so it arrives in the condition you received it.

4.3 Late returns. Equipment that arrives after the return date is charged for each extra day at the rate card’s daily rate.

5. Loss and damage

5.1 If equipment is lost, stolen or damaged beyond fair wear and tear while it is at your risk, we charge the cost of repairing or replacing it. We may take that charge from your deposit or your saved card.

5.2 Consumables you use, such as labels, card stock and printer ribbons, are charged.

6. Using the equipment

6.1 Ownership. The equipment stays ours. Renting it doesn’t transfer ownership to you.

6.2 What you must not do. You must not modify the equipment, tamper with its software or sublet it. You must not take it out of the country agreed in your order without our agreement.

6.3 Device management. We manage rented devices remotely. We may lock or wipe a device, for example if it is lost or overdue. Every device is wiped after it comes back to us, so don’t leave anything on it you want to keep.

7. Payment terminals

7.1 Rented Stripe Terminal. A Stripe Terminal reader you rent from us is linked to your own Stripe account. Payments you take on it are made under your agreement with Stripe.

7.2 Bought through Stripe. If you buy a Stripe Terminal reader from Stripe, that is a sale between Stripe and you. These terms don’t cover it.

7.3 Other terminals. Any other terminal you use with the service is your responsibility, and it must be on our list of compatible terminals.

8. Faults

8.1 If rented equipment has a fault, tell us at hello@eventdrake.net. We will either replace the affected item or credit the hire fee for it.

8.2 Statutory rights that can’t be excluded are not affected. For business customers, those rights are limited as set out in clause 2 of the terms.

9. Cancellation

9.1 If you cancel a rental order, the cancellation terms in the rate card or your quote apply.

10. Liability

10.1 Our total liability for a rental order is limited to the hire fees for that order. For rentals, this replaces the cap in clause 17.1 of the terms. Clause 17.3 of the terms applies to this cap as it does to clause 17.1, and the rest of clause 17 still applies.

10.2 This clause doesn’t limit what you owe us under these terms, including hire fees, extra charges, and charges for late returns, loss or damage.